Privacy Policy
1. Introduction
Bethesda Homeopathy ("we", "our", "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
2. Data Controller
The data controller responsible for your personal information is:
Bethesda Homeopathy
Email: info@bethesda-homeopathy-shop.com
Website: https://www.bethesda-homeopathy-shop.com
3. Information We Collect
We may collect and process the following information:
Information you provide directly
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
- Order details
- Account information
- Correspondence with us
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Pages viewed
- Referring websites
- Cookies and similar technologies
4. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Communicate regarding orders
- Respond to enquiries
- Manage customer accounts
- Prevent fraud and misuse
- Improve our website and services
- Comply with legal obligations
Where you have given consent, we may also send:
- newsletters
- product updates
- promotional offers
You may unsubscribe at any time.
5. Legal Basis for Processing
Under UK GDPR, we process personal data on one or more of the following legal bases:
Contract
To fulfil orders and provide services requested by you.
Legal Obligation
To comply with tax, accounting and legal requirements.
Legitimate Interests
To improve our services, maintain website security and prevent fraud.
Consent
For marketing communications and certain cookies.
6. Payment Information
Payments are processed through trusted third-party payment providers.
We do not store complete payment card details on our servers.
Payment providers may include:
- Shopify Payments
- Stripe
- PayPal
- other payment processors available on our website
These providers process your information in accordance with their own privacy policies.
7. Shopify
Our online store is hosted by Shopify.
Shopify provides the e-commerce platform that enables us to sell products and services.
Your data may be stored through Shopify's secure data storage systems, databases and applications.
Further information can be found in Shopify's Privacy Policy.
8. Marketing Communications
If you subscribe to our newsletter or opt in to receive marketing communications, we may contact you by:
You may withdraw your consent at any time by:
- clicking the unsubscribe link in any marketing email
- contacting us directly
9. Cookies
Our website uses cookies and similar technologies.
Cookies help us:
- operate the website
- remember preferences
- analyse website traffic
- improve user experience
Some cookies are essential for website functionality.
Non-essential cookies will only be used where required consent has been obtained.
You can control cookie settings through your browser preferences.
10. Analytics
We may use analytics services such as:
- Google Analytics
- Shopify Analytics
These services help us understand how visitors use our website and improve performance.
Analytics data is generally collected in an aggregated and anonymised form where possible.
11. Sharing Your Information
We may share information with trusted third parties where necessary, including:
- payment providers
- shipping and delivery companies
- website hosting providers
- IT service providers
- professional advisers
- government authorities where legally required
We do not sell your personal information.
12. International Transfers
As an international business, some information may be transferred outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards will be used in accordance with applicable data protection laws.
13. Data Retention
We retain personal information only for as long as reasonably necessary for:
- order fulfilment
- legal obligations
- accounting requirements
- dispute resolution
Order records may be retained for up to seven years where required for tax and accounting purposes.
14. Your Rights
Under UK GDPR, you may have the right to:
- access your personal information
- correct inaccurate information
- request deletion of your information
- restrict processing
- object to processing
- request data portability
- withdraw consent where processing is based on consent
To exercise any of these rights, please contact us.
15. Security
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access
- disclosure
- alteration
- destruction
However, no method of internet transmission or electronic storage is completely secure.
16. Children's Privacy
Our website is intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that we have collected information from a child without appropriate consent, we will take steps to remove such information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page together with the revised effective date.
18. Complaints
If you have concerns about how your personal information is handled, please contact us first.
You also have the right to lodge a complaint with:
Information Commissioner's Office (ICO)
19. Contact Us
For questions regarding this Privacy Policy, please contact:
Bethesda Homeopathy
Email: info@bethesda-homeopathy-shop.com
Website: https://www.bethesda-homeopathy-shop.com
日本語・English